Shipping Policy

At Fragrant Souq, we are committed to delivering your orders efficiently and securely. This shipping policy provides detailed information on our shipping regions, delivery timelines, costs, tracking, and customs requirements.

1. Shipping Regulations & Compliance

• Regulatory Compliance: FragrantSouq.com strictly adheres to UAE regulations and does not engage in transactions or ship products to OFAC-sanctioned countries.

• Multiple Shipments: If your order requires multiple shipments, you may see separate charges on your card statement for each shipment.

2. Shipping Details

We deliver to multiple regions, including UAE, Saudi Arabia, the Middle East, and worldwide. Below is a breakdown of our delivery times, shipping costs, and payment options:

📌 Note: Delivery times are estimated and may be subject to delays due to customs processing, holidays, or other unforeseen circumstances.

3. United Arab Emirates Delivery Costs

✅ Free shipping for all orders within the United Arab Emirates

Order cutoff time: 12:00 PM (GMT+04:00) Gulf Standard Time (Dubai)

 

International Orders: 

📦 Shipping charges for orders outside the UAE are calculated at checkout based on:

• Weight and size of the package

• Shipping destination

• Carrier rates (We use trusted partners like Aramex, DHL Express, FedEx, and UPS for international deliveries.)

 

4. Delivery Time frames For Other Country 

• KSA: 5–10 working days

• Middle East: 7–10 working days

• International: 7–15 working days

📌 Public Holidays & Non-Working Days: Orders are processed Monday to Saturday. UAE public holidays may cause delays.

 

5. Order Tracking

📧 Once your order is shipped, you will receive an email confirmation with a tracking number or You can visit our track order page . You can use this tracking number to monitor the delivery progress through our shipping partner’s website.

6. Customs, VAT & Import Fees

🌍 International customers are responsible for paying:

• Customs duties

• VAT (Value Added Tax)

• Import fees and taxes

📌 These charges vary by country. For exact details, please contact your local customs office before placing an order.

⛔ Refused Shipments: If you refuse to pay customs fees and the shipment is returned to us, return shipping costs will be deducted from your refund.

7. Address Requirements for Successful Delivery

To avoid delays or failed deliveries, please provide:
📌 Complete shipping address, including:

• Street name & house number

• City & postal/ZIP code

• Active contact number

🚨 Important: Incomplete or incorrect addresses may delay delivery or result in order cancellation.

9. Additional Information

📌 International Deliveries:

• Some shipments may require collection from a local post office due to customs regulations.

• Delays may occur if customs clearance is required.

📌 Contact Us for Assistance:
For any shipping-related inquiries, feel free to reach out:

Fragrantsouq

Address : 7 18A St - Deira - Al Ras - Dubai - United Arab Emirates
Email : shop@fragrantsouq.com
Phone : +971 555533706
Opening Hours: Monday to Friday, 10 AM to 6 PM (GMT+4)