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Privacy policy

At Fragrant Souq, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from our online store. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information when you use our website, make a purchase, subscribe to our newsletter, or engage with our services. This information may include:

  • Personal Identification Information: Your name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit/debit card details, billing address, and transaction data.
  • Order Information: Details about the products you purchase, shipping preferences, and order history.
  • Device & Browsing Information: Your IP address, browser type, operating system, cookies, and browsing activity on our website.
  • Account Information: If you create an account, we collect your username, password, and other profile details.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process your orders, complete transactions, and deliver products to you.
  • To send you order-related updates, shipping confirmations, and customer service communications.
  • To personalize your shopping experience, including product recommendations and targeted promotions.
  • To improve the functionality and design of our website and enhance your user experience.
  • To send marketing communications, such as newsletters and promotional offers, which you can opt out of at any time.
  • To comply with legal obligations and resolve any disputes, if necessary.

3. How We Protect Your Information

We implement security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:

  • Encryption: All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.
  • Data Storage: Your information is stored securely within our systems and protected from unauthorized access.
  • Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential.

4. Sharing Your Information

We will never sell or rent your personal information. However, we may share your data in the following cases:

  • Third-Party Service Providers: We work with trusted third-party companies to process payments, deliver your orders, and perform other business functions. These third-party providers are obligated to use your information only for the purposes of fulfilling their services.
  • Legal Compliance: We may disclose your information if required by law, to protect our rights, or to investigate fraud or other illegal activities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device that allow us to remember your preferences and improve our services. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

6. Your Rights and Choices

As a user, you have several rights concerning your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
  • Opt-Out: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in our emails.
  • Cookie Preferences: You can manage your cookie preferences through your browser settings.

To exercise these rights or if you have any questions about your personal information, please contact us at [insert contact email].

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting requirements. Once your information is no longer required, we will securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

9. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Fragrant Souq
Email: care@fragrantsouq.com