Welcome to the Fragrant Souq FAQ section! To begin with, you'll find comprehensive answers to all your questions about our luxurious fragrance collections, shopping experience, and customer support. Whether you're a first-time buyer or a returning customer, this guide is carefully designed to provide clarity while enhancing your shopping journey.
About Fragrant Souq
First and foremost, Fragrant Souq serves as your premier destination for exquisite perfumes, oud, bakhoor, and niche fragrances sourced globally. Not only do we pride ourselves on offering authentic, high-quality scents, but also we meticulously curate our collections to cater to diverse preferences. Consequently, our mission successfully bridges the gap between luxury and tradition, bringing world-class fragrances directly to you.
Frequently Asked Questions
1. Product Information
-
What types of fragrances do you offer?
Primarily, we specialize in premium perfumes, Arabic oud, bakhoor (incense), and designer-inspired scents. Additionally, our extensive collection features both alcohol-based and oil-based options suitable for all genders. -
Are your products authentic?
Without question, yes! To ensure quality, we source exclusively from trusted suppliers and renowned brands. Thus, authenticity is guaranteed with every purchase. -
Do you offer sample sizes?
Indeed, we provide travel-sized and sample options. This way, you can experience our fragrances before investing in full-sized bottles.
2. Ordering & Payments
-
How do I place an order?
Initially, browse our website and select your desired products. Next, proceed to checkout where you'll receive immediate order confirmation via email. -
What payment methods do you accept?
Currently, we accept all major credit/debit cards, PayPal, Apple Pay, and select bank transfers. Most importantly, all transactions are securely encrypted for your protection. -
Do you offer discounts or promotions?
Regularly, yes! For example, newsletter subscribers receive exclusive deals, while our "Promotions" page features seasonal discounts.
3. Shipping & Delivery
-
Where do you ship?
Generally, we ship worldwide, although some regional restrictions apply. Accordingly, please review our Shipping Policy for specific details. -
How long does delivery take?
Typically, domestic orders arrive within 2-5 business days. By contrast, international shipments require 7-15 business days depending on location. -
Can I track my order?
Absolutely, tracking numbers are automatically provided upon dispatch. Subsequently, you can monitor your package's journey in real-time.
4. Returns & Exchanges
-
What is your return policy?
Provided that items remain unopened and unused, you may return them within 14 days. As a result, you'll qualify for a full refund or exchange. -
What if my product is damaged?
In such cases, immediately contact us with photographic evidence. Thereafter, we'll promptly arrange replacements or refunds.
5. Account & Membership
-
How do I create an account?
Simply register on our website. Thereby, you'll gain order tracking capabilities, wishlist functions, and loyalty point accrual. -
Do you have a loyalty program?
Certainly! To illustrate, each purchase earns redeemable points. Eventually, these translate into significant discounts.
Still Need Help?
Should your question remain unanswered, rest assured our customer support stands ready to assist. Alternatively, connect with us through multiple convenient channels:
📧 Email: shop@fragrantsouq.com
📞 Phone: +971 555533706
💬 Live Chat: Available during business hours
In conclusion, thank you for choosing Fragrant Souq—where every scent tells an unforgettable story!
Please Follow our Social Media